Source control is (has?) taken over and the recommendation is that pretty much anyone in IT should probably be using it. Beyond application development source control is use for anytime you have text documents that you need shared editing access to source control is something you might want to consider. Git is a widely used source control system and it is… difficult which is why it’s not too hard to find content like this:
And for some it will always be somewhat frustrating for some (and that’s ok). But even at it’s most frustrating for me it’s worth it because of how easy it is to collaborate with my team on code and files. This winter I found myself championing the use of git to help centralize our documentation. We’d been using a mix of SharePoint directories, pages and file shares to keep track of various SLAs, environment documentation and kbs about the applications we support and maintain. It was a mess. At the same time we’d also been sharing more PowerShell scripts around to get work done and the like. It was time to start using source control to keep everyone up to date. Adoption was not great though: folks would grab the files and then never pull to get updates, they’d paste the changes into email or chat to share with specific people when they found they needed those changes etc.
So we took a slightly different tack: we’d move all our team documentation into a git repository and use it to publish an internal website to make it accessible to those in the organization who just needed access to the information. Jekyll is a ruby library (? I’m still not a web developer thankfully I just can’t hack it) that will take a collection of (mostly) markdown files and generate a static website. Within 24 hours we had an initial repository that anyone on the team could pull and add their information to. For the information to be useful (i.e. published) it had to be pushed to the repository, reviewed and merged into the main branch. Adoption started off relatively slow but as new documentation was required or older docs needed updating it got used.
There were the inevitable learning pains, a few of us had to muddle our way through dumb merge conflicts. As git champion I borked the repo at least once but: it was getting used but the entire team and each bump in the road made the rest of the journey that much smoother. So now not only have we seen better engagement with our team code repositories for sharing PowerShell and the like but 95% of our documentation has been migrated from the various nooks and crannies where it was hidden to a central location where it is easily found by anyone in the org. If you looking at a scattered or disorganized documentation system and/or a team that needs to be introduced to source control you could do worse than to start by tackling both at the same time.
Just remember: commit and push often!